Shipping Made Simple
Shipping
Every gift should arrive with the same care it was chosen with. At Thanks & Things, we make sure your box not only looks beautiful but also arrives safely, on time, and ready to impress. Whether it’s headed to a busy city office or a quiet rural home, your gift is in good hands
Frequently Asked Questions
Find answers to commonly asked questions about shipping
Do you ship across New Zealand?
Yes, we deliver nationwide — from city centers to the most rural areas.
How much does shipping cost?
Auckland: NZ$ 9.99
North Island: NZ$ 12.99 (includes a rural surcharge)
South Island: NZ$ 15.99 (includes a rural surcharge)
How long will delivery take?
We dispatch most orders within 1–2 business days. Once shipped:
Auckland: 1–2 business days
North Island: 1–3 business days
South Island: 2–5 business days
Rural addresses: Please allow an extra 1–4 working days
Can I choose delivery date?
You can request a preferred delivery date at checkout. While we can’t guarantee exact dates, our courier partners will do their best. Please note: couriers do not deliver on weekends or public holidays.
Any question feel free to reach out us on contact@thanksandthings.co.nz.
Do you offer free shipping?
Yes — we’re happy to offer free shipping on selected orders (e.g., over NZ$ 180.00). Keep an eye on our homepage for current offers.
Can I track my order?
Absolutely. All orders are sent via track & trace with signature required. You’ll receive your tracking number by email once your gift is on the way.
Do you ship internationally?
Currently, we only ship within New Zealand.
Do you deliver to business addresses, PO Boxes, or hospitals?
Business addresses: Yes, but deliveries require a signature and must arrive during business hours.
PO Boxes/Private Bags: Unfortunately, couriers cannot deliver to PO Boxes or Private Bags.
Hospitals: Delivery is possible to the reception or designated delivery areas. Please include the hospital name and ward number.
Can I request “authority to leave”?
Yes. If you prefer the courier to leave the gift without a signature, please include clear instructions at checkout. Please note that once delivered, Thanks & Things is not responsible for lost or stolen parcels.
What happen if my box is not delivered?
If your order hasn’t arrived, please notify us within 10 days of dispatch. This timeframe allows us to investigate with the courier and lodge a claim if necessary. Once confirmed, we’ll organise a replacement for you.
What happen if my box arrived damaged?
Please contact us within 48 hours at orders@thanksandthings.co.nz with photos, and we’ll arrange a replacement or refund.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
From our values to your doorstep, every detail matters.
Whether you’re sending a personal surprise or a corporate gesture, we ensure your gift arrives beautifully — just as you imagined.